Shipping & Delivery

Last updated: 30 October 2026

Thank you for shopping with Creative Glams. Please review the following processing, delivery and collection information before ordering.

Processing Time

Most Creative Glams products are handmade or personalised.

Our standard processing time is up to 15 business days. Please allow up to 3 additional business days for delivery.

Business days exclude Saturdays, Sundays and public holidays. Processing may take longer during busy periods unless a Rush or Express service has been purchased.

You will receive a notification when your order is completed and ready for delivery or collection.

Delivery

Delivery is available throughout Malta and Gozo.

Please make sure your delivery address and telephone number are correct. Creative Glams cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete customer information.

Delivery availability and charges are shown during checkout.

Collection

Available collection options are displayed at checkout.

  • Mġarr collection: Available by appointment after receiving confirmation that your order is ready.
  • Qormi collection: Available until the Christmas deadline stated below.

Please do not visit a collection location before receiving confirmation that your order is ready.

Rush and Express Orders

Where available, faster processing may be purchased per item:

  • Rush Order: €5 per item
  • Express Order: €10 per item

Rush and Express services apply only to the individual items for which the additional fee has been paid.

If an order contains several products and only one product is rushed, the remaining products—and therefore the complete order—will follow the standard processing time.

Rush orders must be collected from Mġarr. Delivery requires additional time after production is completed.

Rush and Express availability may be restricted during extremely busy periods.

Christmas 2026 Order Deadlines

To receive orders before Christmas, please observe these deadlines:

  • 15 November 2026: Final date for custom orders, including logos, custom wording, silhouettes, stocking ornaments, coloured text and text printed on the back.
  • 15 December 2026: Final date for standard personalised-name orders, delivery orders and Qormi collection.
  • 21 December 2026: Final date for orders collected from Mġarr by 24 December.
  • All accepted Christmas orders will be completed by 23 December 2026.
  • Orders placed from 22 December 2026 onward will be processed after 6 January 2027.

Orders placed after the relevant deadline are not guaranteed before Christmas unless an available faster-processing service is purchased and confirmed.

Missed Deliveries and Uncollected Orders

If nobody is available to receive a delivery, additional delivery charges may apply.

Orders must be collected within the agreed collection period. Contact Creative Glams as soon as possible if you cannot collect your order as arranged.

Damaged Orders

If an item arrives damaged, contact Creative Glams within 48 hours of delivery and provide clear photographs of the item and packaging.

Contact

For questions about processing, delivery or collection, contact:

Email: info@creativeglams.com
Location: Mġarr, Malta