Last updated: 31st October 2025

This Privacy Policy explains how Creative Glams (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit or make a purchase from www.creativeglams.com(the “Website”).

We are committed to respecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act (Chapter 586 of the Laws of Malta).

1. Who We Are

Creative Glams is a Malta-based handmade gifting business owned and operated by Claudia Galea.
Registered address: 12, 2, Triq San Filippu, Mġarr, Malta
Email: info@creativeglams.com

2. Information We Collect

We may collect and process the following information:

A. Information You Provide Directly

• Name, email address, telephone number, and billing/delivery address
• Personalisation details (e.g. names or messages for custom items)
• Payment information (handled securely by stripe)
• Account login details (if you register on our Website)
• Messages sent through contact forms, social media, or email

B. Automatically Collected Information

When you visit our Website, we may collect:

• IP address, browser type, device information, and time zone
• Pages viewed, time spent, and referral links
• Cookies and similar technologies (see Section 10)

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send transactional or service emails (e.g. order updates)
• Send marketing emails or newsletters (only if you’ve opted in)
• Improve our Website and product offerings
• Comply with legal or regulatory obligations

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity: to fulfil your order or provide requested services
• Legitimate interests: to improve services, prevent fraud, and maintain security
• Consent: when you subscribe to newsletters or marketing emails
• Legal obligation: to comply with tax and accounting laws

5. Payment Security

Payments are processed via trusted gateways such as Stripe, BOV Mobile Pay, or Revolut Pay.
Creative Glams does not store, process, or have access to your full credit/debit card details. All data is encrypted and handled according to PCI DSS security standards.

6. Data Storage & Retention

Your data is stored securely on GDPR-compliant servers within the European Union.
We retain your information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, tax, and accounting obligations.

If you create an account, you may request deletion at any time (see Section 8).

7. Sharing of Information

We may share limited personal data with:

• Trusted service providers (e.g. couriers, email providers, web hosts, payment processors) who help us operate our business.
• Government authorities or law enforcement when required by law.

All third-party processors are contractually bound to keep your information secure and use it only for the agreed purpose.

8. Your Rights Under GDPR

You have the following rights:

• Right to access – request a copy of your personal data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (for marketing emails at any time)

To exercise any of these rights, contact us at info@creativeglams.com.
We will respond within one month of receiving your request.

9. Marketing & Newsletters

If you subscribe to our newsletter, you will receive updates about new products, offers, and events.
You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us directly.

10. Cookies

Our Website uses cookies to improve user experience and analyse traffic.
Cookies are small text files stored on your device.
You can manage or disable cookies in your browser settings.
For more details, please see our separate Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we take every precaution, no online transmission can be guaranteed as 100% secure.

12. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for their privacy practices, content, or data handling. We recommend reviewing their privacy policies before sharing any personal data.

13. Children’s Privacy

Our Website is not intended for individuals under 16 years of age.
We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us for deletion.

14. International Transfers

We do not transfer your data outside the European Economic Area (EEA) unless adequate safeguards (e.g. Standard Contractual Clauses) are in place to protect your information.

15. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last updated” date.
Please review this Policy regularly to stay informed.

16. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us via email on info@creativeglams.com.